Business Process Out-Sourcers
Established in 1973, VoxPro is a 100% Irish owned company based in Blackrock, Cork and operates a 24 x 7 x 365 Call Centre running Customer Interaction Centre (CIC) from Interactive Intelligence. Wren Data designed and commissioned the solution in 2004 and have since expanded on the original deployment with the addtiion of Automatic Switchover capability, multi media recording and increased agent and line capacity.
VoxPro offer the following inbound and outbound services to its clients:
Business Process Outsourcing - Vox Pro manage offer outsourced communication processes from customer service to appointment scheduling to payment processing and back office administration.
Campaign Management - VoxPro offer services to companies engaged in Marketing or Sales activitie. Their range of services include database management, advertising response lines, order processing and fulfilment.
Web:
http://www.voxpro.ie
Pageboy Contact Centre established in 1972 were one of the first call/contact centres in Europe to provide a personalised, continuous, 24-hour, 365-days-a-year service. The quality of their service is evident in the number of years their clients have been using their services and continue to do so.
With continuous investment in people and technology, they continue to offer more extensive services tailored to individual client requirements. They provide services to a wide variety of companies, from international household names to small family businesses.
Five years ago, bidding to take their business to the next level with best of breed tech nology they employed Wren Data Ltd to implement a solution centred around the Customer Interaction Centre (CIC) from Interactive Intelligence.
According to Ken Colley, Managing Director of Pageboy Contact Centre, the adoption of this new technology "has enhanced their service offering enormously" and offers them a degree of control and flexibility over their business processes that previously they only aspired to.
Abtran is the largest indigenous business process outsourcer (BPO) in the Irish market. Established in 1997, the company is headquartered in Cork and currently employs in excess of 1,000 staff across multiple business sites. Abtran is focused firmly on strategic, mutually beneficial partnerships with major corporate and government clients in domestic and international markets. The processes that clients choose to outsource to Abtran include sales and customer service, administration, claims and financial processing.
Abtran have been a customer of Wren Data Limited since 1999 and currently employ the latest release of Customer Interaction Centre (CIC) from Interactive Intelligence as their core Contact Centre technology across all of their locations in Ireland.
Web:
http://www.abtran.ie
