Account Status and Management

Account Status and Management automates the process of account information retrieval.
The caller is able to access information about his account , for example, the balance, recent transactions, outstanding bills.

Features

• Integration to database allowing real-time response to caller request
• Fully automated Caller access to account details
• Can be used in conjunction with other Macaw Speech application modules

Benefits

• Agents can be redeployed to handle less routine, more complex calls
• Low maintenance
• Caller experience improved by reduced waiting time and account self-management service
• Note: The Account Status and Management modules work well as a follow-on to the Identification and Verification application and as a precursor to entering Payment Capture.