Interaction Dialer

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Pre-integrates to the Customer Interaction Center® (CIC) contact centre platform from Interactive Intelligence for predictive dialing versatility as well as unmatched performance.

Features

  • Preview, power, predictive, precise, and agentless dialing modes
  • A patented predictive algorithm… drive stage-based predicting for better granularity and agent utilisation
  • Built-in scripting options, from simple forms to WYSIWYG editing to API integration
  • Telemarketing Sales Rule (TSR) and compliance options
  • FTC safe harbor call logging, caller ID, state and national Do Not Call lists and others
  • Central configuration and campaign management within the CIC/ Interaction Dialer environment