Feature List

Download Feature List for Call Matters here.

Key Benefits

Tracks all incoming and outgoing calls to avoid loss of revenue.
Replaces traditional manual and estimated billing methods with indisputable, accurate records for all calls, clients and matters.
Improves client satisfaction by keeping precise records and reducing queries over bills.
Enhances business continuity and introduces business process transformation
Improve operational efficiency and cost by using the automated administrative system
Improve return on investment from your IP Telephony Investment, by maximising its use with IP Applications.

Legal Sector

Eporta"s 'CALLS MATTER' is a Client/Case call management system specifically designed for the legal sector and built upon Cisco UC500 & CME series unified telephony platforms. It replaces traditional manual and estimated billing methods with indisputable, accurate records for all calls, clients and matters.

Calls Matter partners with Outlook, and is assisted by an efficient administration tool. It also integrates to leading Practice Management Systems.

Overview

Provides display of relevant client information based on CLI (caller ID).
Maximises efficiency and accuracy of calling with fast directory access.
Generates and exports accurate call reports for client billing purposes.
Accurately reports billable hours by recording all time spent on phone calls.
Makes it easier to place calls.

Now More Affordable!

Cisco’s Finance Option and a potential return on investment of six months (based on Identified average an extra hour & thirty minutes of billable time per Partner/Associate per day)