Feature List

Key Benefits

Tracks all incoming and outgoing calls to avoid loss of revenue.
Replaces traditional manual and estimated billing methods with indisputable, accurate records for all calls, clients and matters.
Improves client satisfaction by keeping precise records and reducing queries over bills.
Enhances business continuity and introduces business process transformation
Improve operational efficiency and cost by using the automated administrative system
Improve return on investment from your IP Telephony Investment, by maximising its use with IP Applications.

Graphical and Textual Menus
Offers graphical menus for phones that support them and textual menus for others - Option to use textual menus if preferred
Simple, efficient user interface
Simplify Making Calls - Various methods of accessing client/matter details to initiate calling
Identifies Existing Clients with Automatic Call Screen Pop
Set Client/Matter after call
User doesn’t need to set Client / Matter during call
System prompts user after call to set client/matter
Review and Reclassify Previous Calls
User can identify all calls that have not been classified and set them as non-billable or assign client/matter

Automatically incorporates all user’s calls in diary for billing consideration
Allows partner to indicate whether each call is billable or not and categorise calls
Partner can record call notes to assist with billing