Speech Recognition & Voice Biometrics

Wren Data Ltd. has since its entry into the Contact Centre arena in 1997, always endeavoured to offer our customers innovative approaches to enhancing their existing clients customer telephone experience while helping to win new business through the adoption of best fit self service applications.

The incorporation of self service applications deployed either independently or in conjunction with live agents, utilising a blend of IVR and DTMF and interfacing directly or via web service calls to back end systems empowers the caller, offers consistency of caller experience and when combined intelligently with desktop CRM, reduces ‘Average Handling Time’ (AHT) in the Contact Centre.

The onset and explosion in the use of VoiceXML in the design and delivery of Speech enabled self service applications has greatly reduced both the time, complexity and associated costs traditionally  linked to their deployment.

Wren Data have embraced the opportunity this new approach brings and have partnered with Macaw Speech in developing a suite of speech enabled self service products and tools designed to accelerate the adoption of this technology by our customers in complementing existing call handling processes to improve callers interactions with their organisations.

Wren Data and Macaw Speech have taken a unique approach in offering this technology which includes both speech recognition and voice biometrics to both the Interactive Intelligence community and also the wider Telephony marketplace.