Customer Interaction Center
Customer Interaction Center is unmatched in its ability to blend interaction events, telephone call queuing, email, faxes, text chat, web chat, web callback requests, predictive dialer and IP telephony calls. It allow for full control over the entire interaction process.
CIC will improve contact centre efficiency by instantly routing interactions via ACD, or by routing them between multi-site contact centres to balance interaction loads as required. CIC has a real-time status control system to determine agent availability and locate other users in an instant.
By rapidly deploying in-demand interaction processing applications, CIC capitalises on revenue opportunities. Outbound campaigns are tailored specifically for target markets and therefore increase call volumes and customer contact success rates.
CIC gives you a single system to handle every contact management and communications need, improving customer service and overall call centre efficiency. It offers the following features:
- IP PBX call processing
- Universal queuing
- ACD, IVR, Call Recording
- Screen pop & CRM integration
- Unified Messaging
- Supervisory monitoring.
- Cradle
To Grave Reporting
From our partner Interactive Intelligence
