Wren Data have long recognized the need for a solution to reliably capture, manage and communicate mission critical data and informationto your contact centre, help desk, command centreand more.
We can now through the leading technology partner in this field Texas Digital offer a suite of products and solutions that meet all requirements.
Data Capture
The Information You Need, When You Need It
QuickCOM Enterprisecollects call information from your critical data sources. Organizes and monitors that information. And delivers it real-time and by event through a variety of display options, including FlexVIEW LED displays (reader boards), our Vitals Dashboard, plasma TVs and more.
With QuickCOM, you get real-time notifications that empower agents, supervisors and managers to make important decisions. Notifications that answer questions like, how quickly are we answering calls? How many calls are in the queue? What's the oldest pending call? How many abandoned calls are we experiencing? Are we encountering any system outages? And more.
For example, QuickCOM Enterprise can provide real-time ACD statisticsto contact center agents, supervisors and managers through their workstations, mobile devices or easy-to-read FlexVIEW LED displays. When critical ACD thresholds are reached, QuickCOM uses a combination of changing colors, audible tones and event-triggered messages to immediately notify contact-centre personnel or page a supervisor
QuickCOM also:
- Provides compatibility with most ACDs
- Supports multiple networked contact centers
- Provides single or multiple administrator access
- Allows information from multiple queues to be combined for totals and averages
- Communicates scheduled or threshold-triggered motivational messages
Display
Wren Data is proud to offer Flexview LED
Displays from Texas Digital.
FlexVIEW displays are high performance, network-attached,
full-matrix LED displays. The displays feature a sleek, thin profile and ultra-bright
LED technology for aesthetic distinction and superior visual clarity .
FlexVIEW features include:
- IntInegrated Ethernet (TCP/IP) connectivtiy using standard CAT5 wiring or wireless
- Optional serial connectivity with unique dial-up backup capability guaranteeing that critical alerts will be displayed even in the event of a catastrophic network failure
- Multiple mounting options for easy, flexible installation
- Patented 11-color capability, ultra-bright LED technology for color coded messaging that instantly conveys importance
- Supports audible tones such as .wav files
- Provides multiple scrolling effects with rotating channels
- Supports variable font sizes from 1.5” (3.8cm) to 6.0” (15cm)
- Has a 160 degree viewing angle
- Supports static and animated graphics
- Displays that can be individually-addressed
- More than thirty models of LED display boards available
