Enterprise Interaction Center
Managing communications is critical to any business - phone calls, voice mails, emails, faxes and web interactions that generate data. It is important in communicating with customers as well as employees, suppliers, enterprise resources and in general day-to-day business processes.
Working with our Partners Interactive Intelligence and Vonexus, Wren Data offer the first pre-integrated system that puts IP PBX functionality on the Microsoft platform. Enterprise Interaction Center is a software IP telephony solution to bring voice and data together for businesses that rely on Microsoft and Intel technologies.
With EIC, businesses from 50 to 1,000 users are provided with IP PBX call processing, ACD-based workgroup routing and call queuing, conferencing, on-demand call recording, auto attendant, Find-me/ Follow-Me call forwarding, integrated voice mail and other voice capabilities.
The open standards-based EIC easily integrates to Microsoft® Business Solutions applications like Great Plains® and Navision® for data management and "screen pops," and to Microsoft Outlook® and Exchange for email and unified messaging. EIC's also offeres built-in Internet chat server for web services and integrated interactive voice response (IVR) for self-service automation.
EIC's Microsoft-centric approach to network management
reliably connects entire organisations very cost effectively and so is an ideal
product for SMBs, organisations with branch offices, enterprisese with mobile
workgroups or specific business communications needs.
From our partner
Interactive Intelligence
