After years of unfulfilled promises, speech recognition is now moving into the mainstream.
Wren Data partnering with Interactive Intelligence and their Interaction Centre platform makes powerful speech recognition capabilities more accessible than ever before.
In other words, it wraps engines from leading vendors such as ScanSoft® (the SpeechWorks® engine), Nuance, and Aculab with an "engine-agnostic" interface that allows applications to be constructed from high level building blocks that are simpler to put together and easier to maintain.
Unlimited scalability and high reliability. Set up as many speech recognition servers as you like. The Interaction Center Platform performs automatic load-balancing across them, allowing you to handle thousands of simultaneous calls.
Ease of administration. Use the Platform's Interaction Administrator® graphical administrative console to configure one or many speech recognition servers.
Your choice of engines. Avoid being locked into a particular speech recognition engine. The Interaction Center allows you to make use of engines from leading vendors including Nuance, ScanSoft (SpeechWorks), and Aculab.
Simultaneous support of different engines. The Interaction Center Platform allows you to use different engines (e.g., SpeechWorks and Aculab) at the same time.
Rapid application development. The Interaction Designer graphical application generator can be used to quickly create powerful speech recognition applications using a set of prebuilt components
Speaker verification. Applications can use advanced speaker identification
and verification technology to authenticate callers for sensitive transactions.
