If your business can't adapt to changing communications climates you might not stay in business.
That's why Vocalité™ gives your business a flexible, multipurpose interactive voice response solution to delight customers-not a one-dimensional, voice centric IVR system that can't see the future and change when interaction habits do.
Whether you're an enterprise, service provider, or in vertical industries such as finance, healthcare or retail, adaptable communications are key.
Next generation IVR. Vocalité and its underlying Interaction Center Platform™ technology enable organizations to implement inbound as well as outbound IVR processes for calls, faxes, Web interactions, and even PDA-driven wireless interactions. Along with phone menus for customers, Vocalité also lets you conduct customer surveys, categorize calls to improve marketing, and generally be more proactive in contacting customers with "agentless campaigns" instead of waiting on them to call you.
Here are just a few things Vocalité allows your business to do:
- Offer 24x7 automated access to your self-service application
- Customize inbound IVR applications such as bank by phone, questionnaires/surveys, contests, order status, automated catalog purchases, automated prescription refills and so on
- Quickly launch new services with customized applications
- Construct voice forms to prompt for DTMF Touch-tone, speech recognition, or spoken/recorded responses; also store or bundle responses into e-mails for delivery
- Capture customer data more accurately to enhance customer service and future sales
- Place outbound calls, either at scheduled times or via the Interaction Dialer™ add-on application to deliver pre-recorded or Text-to-Speech (TTS) messages to any size audience
- Structure outbound IVR applications for automated appointment reminders, emergency notifications, fundraising, telesales messages, supplemental marketing and other uses
- Provide
internal services for employees, including HR benefits enrollment, time and attendance
reports, shift scheduling, password resets, work order assignments and more.
From
our partner Interactive Intelligence
