The Interaction Centre (IC) platform's proven design and open software architecture leads to formidable benefits unique in the contact centre industry today:
Faster return on investment by leveraging IC 's unmatched contact centre functionality. Even use IC as a total communications solution that works with your existing PBX or completely replace it and add unified messaging and presence management throughout your organization for increased performance and productivity.
Increased customer satisfaction with call routing, quality monitoring and self-service options that produce the customer experience you really want.
A lower total cost of ownership by using a single administrative interface for PBX, ACD, outbound campaigns and call recording strategies. Train agents, supervisors and other business users on one set of applications.