Abtran is a leading Irish firm specialising in business process outsourcing services. Headquartered in Cork, the company employs over 250 people.
In the Customer Contact Management area, Abtran provides clients with a number of solutions that can be built flexibly around specific market requirements. This includes the provision of fully outsourced contact centre operations for a wide range of organisations in Ireland and internationally.
In addition, contact centre management expertise can be provided on-site at a client’s own facilities. Specialist customer contact centre functions covered by Abtran include recruitment, human resources, training, resource planning, quality management and business process improvement.
The provision of a dedicated research and development team also adds value to the client’s contact centre operations. Since deploying the Customer Contact Centre - CIC from Interactive Intelligence in 1999 Abtran have grown their business dramatically to 230 Advisors working in call centres across 3 sites offering services such as
Customer Service - Abtran is committed to working with clients to develop unique customer service solutions that create unparalleled customer satisfaction and help clients to retain more of their valued customers.
Self Service - Leading household names have turned to Abtran to provide a higher level of care to their customers through tailored automated customer care options that create unparalleled customer satisfaction and help to retain more of their valued customers.
Specific automated customer care services include:
- Balance information
- Public awareness campaigns
- Self Service payment
- PIN generation/verification
Customer Acquisition - From lo-call direct response campaigns and targeted up-selling programmes to complicated sales pitches, Abtran can employ a combination of technologies including traditional highly skilled and motivated agents, Interactive Voice Response (IVR) or Advanced Speech Recognition (ASR) applications
Web: www.abtran.com