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About Us

OVER 25 YEARS OF CUSTOMER FOCUS

 

Customer Engagement Partner of Choice

 

Our Mission – Wren Data specialize in delivering sophisticated multi media contact center solutions that enhance contact center operations, elevate the customer experience and evolve as customer and center needs change. We handle all aspects of solution design, deployment, support and on-going improvement.

 

Contact Center Focus – Founded in 1991, Wren Data is headquartered in Limerick and operates across Ireland and the UK. Since becoming an Interactive Intelligence’s Gold Partner in Ireland and a pioneering early adopter of their contact centre technology in 1997, the company’s sole focus has been the design, delivery and support of complete end-to-end, leading-edge, contact centre technology solutions.

 

1998 – Implemented First Genesys|Interactive Intelligence Contact Centre.
2002 – Awarded Interactive Intelligence Premier Partner Status.
2008 – Awarded Interactive Intelligence Elite Partner Status .

 

Knowledge & Experience –  As a company Wren Data bring a wealth of industry knowledge, experience and success to projects, enabling businesses across diverse industries to better engage, evolve, grow and respond to their customer needs while realizing readily quantifiable operational benefits and efficiency.

 

Our Philosophy – We measure our success by your success. When your customer experience measurements go up, we all succeed.  We are focused on building long term partnerships with our customers, a model that has served both our customers and us as a company very well over nearly twenty years participating in a highly competitive sector.

 

Our Customers –  Our customer base is an eclectic mix of mid-sized indigenous Irish Companies,  Government Agencies, Utilities, Large Domestic and Internationally focused companies operating in the Business Process Outsourcing, Finance, Insurance, Healthcare and Engineering Services sectors.