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“We believe - great customer engagement drives great business outcomes”

 

Genesys has focused on customer engagement as a pure play for 25 years. The industry’s #1 customer experience platform to orchestrate seamless omnichannel, trusted by more than 10,000 companies in over 100 countries and powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

 

Wren Data Ltd. partnering with Genesys in Ireland for over 20 years.

Helping brands connect with customers to build relationships and loyalty on customer experience platforms.

 





purecloud

Easy to deploy, Easy to use - An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.

The power to grow - The PureCloud platform gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.

Understand what’s happening - Interactive dashboards give you a consolidated view of customers, call center agents and interactions—across all channels and locations. Reap the benefits of proactive contact center analytics and insights.

Manage your people and systems - The intuitive analytics in the PureCloud platform empower you with insights—from high level summaries down to customized and detailed


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pureconnect

 


Adapt—don’t just react—to shifting business requirements - Respond without delay as your business needs evolve. Being able to pivot and add new functionalities to meet a range of requirements and speed time-to-value has never been more critical.

Extremely Rich and Powerful Feature Set - The PureConnect platform offers the broadest and deepest set of omnichannel and business communications solutions, built from the ground up to interoperate on a single platform.

Customize to meet specific contact center demands - A customer engagement platform should meet all your business needs. Proven with thousands of customers, the PureConnect platform is extremely flexible and can handle any routing or team requirements.


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