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Gamification

Supercharge Employee Performance

Data-Driven Feedback – Adaptive Microlearning – Deep Gamification

Contact center leaders want to better manage their people, by driving the behaviors that lead to better customer service quality and satisfaction. Our platform lets you do just that, so you can communicate performance requirements – what to do and how – measure, and let employees self-track their progress. Measure AHT, FCR and more – and drive the on-the-job.

 

Gamification for your organisation?

SALES PERFORMANCE MANAGEMENT

Make sales activities happen

Use goal-setting, self-reflection and feedback to drive the sales behaviours you need. Gameffective drives sales performance excellence, from calling, onboarding, message alignment, proper CRM entry, chatter adoption and more by applying KPIs and using gamification to drive motivation. Our solution uniquely combines daily doses of micro-learning that drive better product and process knowledge.

CONTACT CENTER GAMIFICATION

Happy agents, happy customers

Contact center leaders want to better manage their people, by driving the behaviors that lead to better customer service quality and satisfaction. Our platform lets you do just that, so you can communicate performance requirements – what to do and how – measure, and let employees self-track their progress. Measure AHT, FCR and more – and drive the on the-job learning you need when and where employees need it most.

 

Contact Center motivation that marries performance and learning

GAME CHANGER FOR BPO

Gameffective is a comprehensive performance management platform designed to maximize the value of each and every employee in large scale operations. It is a strategic power tool that gives BPOs the ability to align internal procedures, share content and promote best practices across.

 

Maximize cross-unit performance

Align internal procedures across all teams and sites. Decrease AHT, Attrition and time-to-competency while increasing FCR, Compliance and NPS. Communicate and engage employees with their performance and goals. Roll out your best practices over multiple sites and teams regardless of the role of the agent or the type of client.

 

Drive revenue/sales and satisfaction

Make sure your employees understand what they need to achieve and how to achieve it. Provide personalized, on the job micro-learning activities, just a few minutes a day, optimized to fit each representative’s strengths and weaknesses for maximum results.

 

Step-up customer satisfaction & loyalty, shorten onboarding and time to competency

BPO leaders want to better manage their people, by driving the behaviors that lead to better customer service quality and satisfaction. With Gameffective, you can communicate performance requirements – what to do and how – measure, and let employees self-track their progress. Measure AHT, FCR and more – and drive the on-the-job learning you need when and where employees need it most.

 

Drive Retail Sales Performance & Employee Engagement Levels

Read about how Cellular Sales, Verizon’s largest US retailer, supercharged sales performance and employee engagement.

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Gamified Performance & Learning to Drive Call Center Agents

Read this case study about how Microsoft used the Gameffective platform to drive agent performance and learning.

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Enhancing the Learning experience with Gamified Micro-learning

Supercharged onboarding with shorter time to competency and high satisfaction for both learners & facilitators.

Read more >