PureConnect – CaaS
Embrace the contact centre cloud without compromise
Empower your customer support to be adaptable, reliable and exceed expectations. PureConnnect, powered by Communications-as-a-Service (CaaS), is a comprehensive set of on-demand services for mid to large sized contact centres seeking to elevate the customer experience, You gain the ability to rapidly scale up or down, meet seasonal and growth needs, customise applications and deploy a broad range of customer engagement applications – all on a global basis.
- Meet your customers’ preferred communication style – phone, email, web-chat, SMS, social media or video
- Deliver consistent service with tools to optimize resources and manage employee performance
- Manage peaks and valleys in contact demand with the ability to adjust capacity to seasonal fluctuations
- Be proactive via outbound communication options
- Add new capabilities and manage users with minimal IT involvement
- Gain the reliability of data isolation through a single-customer, multi-instance environment, and industry certified security
- Fast Flexible Deployment Models – spanning, hybrid, remote control and Internet connectivity – allow you to choose a solution that fits your specific business needs.
- Tailor functionality to match your needs – and maximize the value of your investment – with a variety of licensing options
- Manage the entire business process with a full suite of multichannel contact center, unified communications, and business process automation features