PureConnnect – Customer Interaction Center
Manage all aspects of customer service
Transform your contact centre into a customer engagement centre.
PureConnnect, powered by CIC, provides a broad and deep set of applications to help contact centres provide and engaging, loyalty-winning customer experience while maintaining operational efficiency. With PureConnect, you’re not just installing contact centre software – you’re giving your business solutions a wide range of challenges.
- Meet your customers preferred communication style – phone, email, SMS, social media or online chat
- Deliver consistent service with tools to optimize resources and manage employee performance
- Be proactive via outbound communication options
- Customize functionality to meet your unique business needs and interoperate with existing tools you want to retain
- Get the features you need for today, and easily add on to it when you’re ready
- Gain real-time visibility into performance and mentor your agents in real time
- Manage the entire business process with a full suite of multichannel contact center, unified communications, and business process automation features