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Manage all aspects of customer service

Transform your contact centre into a customer engagement centre. PureConnnect, powered by CIC, provides a broad and deep set of applications to help contact centres provide and engaging, loyalty-winning customer experience while maintaining operational efficiency. With PureConnect, you’re not just installing contact centre software – you’re giving your business solutions a wide range of challenges.

  • Meet your customers preferred communication style – phone, email, SMS, social media or online chat
  • Deliver consistent service with tools to optimize resources and manage employee performance
  • Be proactive via outbound communication options
  • Customize functionality to meet your unique business needs and interoperate with existing tools you want to retain
  • Get the features you need for today, and easily add on to it when you’re ready
  • Gain real-time visibility into performance and mentor your agents in real time
  • Manage the entire business process with a full suite of multichannel contact center, unified communications, and business process automation features
Multichannel Routing
Voice Self-Service
Real-time and Historical Reporting
Workforce Optimization
Outbound Dialing
CRM and UC Integrations
Business Process Automation