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Pure Cloud

Cloud call centre software that is powerful and easy to use

 

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Need a  competitive advantage?

PureCloud continually deploys new updates based on the latest customer trends enabling you to be ahead of the competition.

Everything you need to stay focused on your customer

Seamless omnichannel capabilities and exceptional reliability to connect and engage with customers wherever, whenever.

 

  • Apply advanced routing to omnichannel interactions
  • Create IVR flows quickly and easily with a visual, intuitive interface
  • Personalize outreach with proactive campaigns and notifications
  • Leverage operational visibility to track and fine tune every aspect of performance
  • Boost agent productivity with CRM integrations
  • Add new capabilities and manage users with minimal IT involvement
  • Plug into other apps and cloud solutions to meet any customer need

 

Multichannel Routing
Speech-enabled IVR
Reporting & Analytics
Workforce Management
Outbound Campaign
CRM Integration
Graphical Agent Scripting
Social Channel Management