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Consulting Services

PEACE OF MIND WITH WREN DATA CONSULTING

 

Deliver better customer experience and engagement. Reduce costs. Empower agents. Choose Wren Data to help you reach these goals.

 

At Wren Data, consulting is at the heart of what we do. Considering a new Contact Centre or Communications technology or just looking to improve your current processes, our highly trained consultants and engineers can help.

 

Our approach is focused on first understanding your views and direction, then making sure our views, direction, and recommendations are aligned. Through a standardized process with predictable outcomes that ensures success, a vastly experienced and highly trained and certified staff, and always-transparent and candid conversations, we will help solve your toughest challenges.

 

Wren Data consulting services help uncover opportunities for dramatic change in your environment. We deliver an unbiased perspective, share best practices and facilitate discovery sessions. Our engagements identify opportunities for improvement related to people, processes and technology.

 

Our contact center consulting team has deep experience with the challenges of large deployments, multiple sites, process improvement and technology refresh.

 

Consulting services include:

 

  • Business Assessment and Transformation Planning
  • Technology Analysis and Solution Assessment
  • TStrategic Roadmaps
  • Solution Assessments
  • Customer Benefit Assessments
  • Product Integration, Process consultation and Application Development

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