Wren Data’s project implementation approach ensures effective, efficient and transparent Contact Centre project implementations. With over 20 year experience in delivering projects that range from turnkey highly complex deliveries to phased deliveries, Wren Data consistently delivers within timeframes, budget, per scope using a low risk approach.
Based on the Solution Design Document the implementation team focus on staging both test and live environments, configuring and customising the solution functionality, defining processes and integrations towards external applications.
The Wren Data implementation team also support the Client throughout User based testing and offer sample Use Cases to complement the Clients in-house test cases.
Core to a successful implementations is communication and a documented approach to allow a seamless transition and knowledge transfer to both the client’s System Administrators, Users and Wren Data’s support team post Go-Live. Our clients value the On-Site support that is available during the go-live phase.