GOOD DESIGN DRIVES SUCCESS
Good design is fundamental to achieving strategic and operational objectives
Design Approach – During the design phase, a Wren Data Solution Architect works with your stakeholders, conducting in-depth interviews to ensure that unspoken needs are discovered, to fully document system requirements and objectives, sharing best practices and lessons learned from years of experience in contact center design.
A Project Manager Working in tandem with the Solution Architect ensures a smooth transition from sales through design and on to implementation.
Combining your operational knowledge and objectives with our expertise in contact centre design ensures the solution deployed delivers what you really need.
The output of this phase is a detailed solution design including processes and technology and providing a better road map to success
Documentation & Knowledge Transfer – Detailed documentation and formalized knowledge transfer are keys to solution design. Everything we learn throughout our relationship is documented. Your objectives, success metrics, key functional elements, pain points and and identified risks are all captured and updated beginning with first contact.
Client project members not part of original vendor selection and solution concept are brought up to speed on product and architecture in capabilities sessions. This approach dramatically improves engagement, increases solution fit to your environment, and reduces surprises during testing and initial production phases.
- Comprehensive demonstration and test case scenarios
- Integration Analysis and Planning
- Inbound and Outbound multi-channel design
- Reports and Dashboard design
- Training evaluation and planning
- Network and Infrastructure analysis ensuring project readiness