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Training

Wren Data offers a full suite of support offerings to fit the needs of each customer. The team of engineers, trainers and solution architects are the best in the industry with extensive expertise in contact centre deployment, and deep understanding and knowledge of the technology. All Support personnel are ININ CIC and Pure Cloud Certified with an average of 10 years’ experience with Interactive Intelligence technology so our clients  always work with experienced personnel when dealing with a Request or Issue.

Application Support

Support for custom applications including self-service (both speech and DTMF based) IVR,  Server and Client Side API Integrations and Custom Reporting Services,  developed and deployed by Wren Data .
Specialised support is also available for specific applications such as Interaction Dialer so as to ensure the client makes optimal use and gain full business benefits from utilizing the best Automated Dialer and Scripting platform in the market.
Managed Services – takes support to one level further and included services such as system monitoring, management and administration.
This support level also includes all monitoring, patches, upgrades, anti-virus, and backups of the critical servers used in the contact centre environment.

Managed Services

Takes support to one level further and included services such as system monitoring, management and administration.

This support level also includes all monitoring, patches, upgrades, anti-virus, and backups of the critical servers used in the contact centre environment.

Training

“Train the trainer” in the client’s environment ensures the most effective and efficient method of knowledge transfer and solution understanding.

On-Site Support

Experienced Wren Data engineers  provide dedicated on site support  to support our clients for various level of operational and configuration management support.